Reference

What You Agree To When You Use luckystats

These terms govern your account, your activity on luckystats, and how we handle your data — all of it state-dependent, since access is available only where local law permits.

State-eligible access onlyPayPal · Venmo · Play+ coveredAccount data handled transparentlyContact us to request changes

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LEGAL CONTACT PATHS

How to Reach Us on a Policy Matter

Policy questions, data requests, and account disputes each have a direct path. Our account team handles legal queries through live chat during support hours and by email for written records — choose whichever channel fits the situation. Houston-area accounts and all other US regions use the same contact flow.

Live Chat Reach the account team directly through the chat icon in your mobile or desktop session. Use this for urgent geolocation disputes or account-access issues tied to policy.

Email Support Send legal or data-request inquiries to our support address for a written paper trail. We aim to respond within one business day for policy-related questions.

Account Settings Non-urgent requests — like updating your contact details or reviewing stored payment methods (PayPal, Venmo, Play+) — can be initiated directly from your account settings page.

Our Policy Posture and What It Covers

luckystats Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

luckystats operates where state law permits online sports betting and gaming. Your account is governed by the terms in force at the time you register, and we update those terms when regulations change — we'll notify you by email before any material update takes effect. You

1
must be of legal age in your state and located in an eligible state to use the platform. Funding your account via PayPal, Venmo, or Play+ means those transactions are subject to both our terms and the payment provider's own policies. Withdrawals follow the same verified-account
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path: your identity must be confirmed before any payout is processed, regardless of which method you used to deposit. We do not accept wagers from states where online sports betting is prohibited, and geolocation checks run at login to enforce this. If you believe a check
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has flagged you incorrectly, reach our account team through live chat and we'll walk through the verification manually. Any disputes about account balance or transaction records should be raised within 30 days of the relevant activity.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We collect only what we need to run your account and meet state-mandated compliance obligations. Here is how we handle the four areas that matter most to you as an account holder.

Data Retention

We retain account records for the period required by applicable state gaming regulations. Once that window closes, personal data not needed for fraud or tax purposes is deleted on a scheduled cycle.

Cookies and Tracking

Session cookies keep you logged in across mobile and desktop without re-entering credentials each time. Analytics cookies are separate; you can manage both from the cookie preferences link in the site footer.

Account Security

Every login is protected by two-factor verification. If you fund with PayPal or Venmo, those sessions run over encrypted channels — we never store your PayPal or Venmo credentials on our servers.

Requesting Changes

To correct, export, or delete personal data, send a written request via the email channel listed above. We confirm receipt within two business days and complete the action within the timeframe state law requires.

Frequently Asked Policy Questions

Real questions we hear from account holders about their rights, our policies, and how state law shapes access.

Access depends entirely on your state's laws around online sports betting. Geolocation runs at login; if your state is not currently eligible, you will see a restriction notice rather than the lobby.

We collect your name, address, date of birth, and payment details to verify identity and meet state compliance rules. We do not sell this data to third-party advertisers.

Email our support team with your account username and a written data-export request. We confirm receipt within two business days and fulfill the request within the timeframe required by applicable law.

That depends on your bank and the payment provider. PayPal and Venmo transactions may display their own merchant description. Contact your bank directly if you need a specific descriptor changed.

Your account is paused for activity in that state. Existing balances remain on file and can be withdrawn; contact live chat to initiate a payout via your verified PayPal, Venmo, or Play+ method.

Raise disputes within 30 days of the relevant transaction through live chat or email. Keep your transaction ID handy — it speeds up the review process considerably on our end.

Reference

Legal

Access may be available only in states where local law permits.

InfoPrivacy Policy InfoHarvest Moon Cash InfoFAQ

What You Agree To When You Use luckystats

How to Reach Us on a Policy Matter

Data Handling, Cookies, and Account Security

Data Retention

Cookies and Tracking

Account Security

Requesting Changes

Frequently Asked Policy Questions

01 Is luckystats legal to use in my state?

02 What personal data does luckystats collect and why?

03 How do I request a copy of my account data?

04 Do PayPal or Venmo transactions show up on my bank statement under luckystats?

05 What happens to my account if I move to a state where luckystats is not available?

06 How do I dispute a transaction or account decision?

Legal

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