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What You're Agreeing To When You Join luckystats

These Terms & Conditions govern every account action on luckystats — from your first deposit through PayPal or Venmo to how withdrawals are processed and when access can be suspended.

State-eligibility enforced at signupPayPal, Venmo & Play+ coveredAccount actions & suspension rulesContact path for disputes
luckystats What You're Agreeing To When You Join luckystats
TERMS CONTACT

Reach Us With Questions About These Terms

If something in these Terms isn't clear — or you want to flag a billing discrepancy tied to a PayPal or Venmo transaction — our account support team can pull the relevant record and walk you through it. Response times vary by channel, so pick the one that fits how quickly you need an answer.

Live Chat Start a chat from your account dashboard. Fastest path for questions about a specific transaction, a Play+ balance hold, or an account-status notice you received.
Email Support Send your Terms-related question to our support address. Include your account ID and the payment method involved so we can locate the record without a back-and-forth.
Help Center Our Help Center covers common Terms questions — account suspension criteria, withdrawal verification steps, and how state-eligibility checks work in practice.
ACCOUNT INTEGRITY

How We Handle Your Data, Security, and Account Rights

Your account data is stored with encryption in transit and at rest. We do not sell personal information to third-party advertisers. Cookies track session state and payment-method preferences — you can adjust cookie settings in your browser, though some account functions depend on session cookies to work correctly. If you want to request a copy of the data we hold, or ask us to delete your account record, use the contact channels above and we'll respond within the timeframe required by applicable state law.

Data Retention

We keep transaction records and identity documents for as long as required by state law. When the retention period ends, records are permanently deleted from our systems.

Cookie Policy

Session cookies keep your PayPal or Venmo preference saved between visits. Analytics cookies are anonymized. You control non-essential cookies through your browser settings at any time.

Account Security

Two-step verification is available and recommended. If we detect unusual login behavior — like a new device in an unexpected location — we'll ask you to confirm via a one-time code before access continues.

Requesting Changes

To update personal details, close your account, or request a data export, contact support through live chat or email. Identity re-verification may be required before changes take effect.

Common Questions About luckystats Terms & Conditions

These are the questions we get most often about how our Terms work in practice — covering account rules, payment disputes, state access, and what happens if terms change after you've joined.

Access depends on your state's current law. If your state restricts access, your account may be limited or paused. We check location at login and enforce restrictions as state rules require.

The updated Terms post here and take effect immediately. Continuing to use your account after an update means you accept the new version. We recommend checking this page if you receive a notice from us.

The PayPal or Venmo account must be registered in your name and match the identity on your luckystats account. Linking a payment method belonging to another person violates our Terms and can trigger a withdrawal hold.

Multiple accounts, automated wagering tools, chargebacks on a verified PayPal transaction, or failing identity verification can all result in suspension. We'll notify you and explain the path to reinstatement where one exists.

Contact support via live chat or email with your account ID. We'll process the request within the timeframe your state requires and send the data securely to your verified email address.

The core Terms remain the same. Play+ transactions are subject to the same withdrawal-verification and identity-matching rules as PayPal and Venmo. Prepaid card limits are set by the card issuer, not by luckystats.
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Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.